CalWORKs Vendor Payment
The processes below are used when the client has been sanctioned, and the CalWORKs Vendor Payment (VP) rules apply. Refer to CalWORKs Handbook Vendor Payment and/or Designated Alternate Cardholders for policy information.
Initiating CalWORKs VP
The Social Services Benefits Specialist (SSBS) must adhere to the following process when initiating CalWORKs VP for sanctioned clients:
| Step |
Action |
| 1 |
Informs the sanctioned client of the VP and/or Designated Alternate Cardholder (DAC) requirements:
-
Because you have been sanctioned for failure to comply with the Work Registration requirements for 3 or more consecutive months, your CalWORKs grant must be:
-
For additional information, please carefully read the Vendor Payment Agreement (SCD 2254). If you fail to complete the required forms within 10 days, your entire CalWORKs grant will be terminated or denied.
|
| 2 |
Sends the client the following forms:
- Housing Assistance Verification for CalWORKs Sanctioned Client Vendor Payment (SCD 2252)
- Important Information for Landlords (SCD 2253)
- Vendor Payment Agreement (SCD 2254)
- Vendor Direct Deposit Enrollment Form (SCD 2640)
- Request for Taxpayer Identification Number and Certification (W-9)
- Electronic Benefit Transfer (EBT) Request for a Designated Alternate Cardholder/Authorized Representative (CSF 64).
|
| 3 |
Informs the client on the SCD 2254 that:
- For VP, the W-9 and SCD 2252 must be completed by their landlord and returned to the SSBS within 10 days.
- If DAC requirements must be applied, the completed CSF 64 must be returned to the SSBS within 10 days.
|
| 4 |
Selects "WTW" drop-down Journal Type in the Journal Detail page. In the Short Description, enters "Vendor Payment" and adds a journal entry that CalWORKs Vendor Payment has been initiated, and documents the due date that is on the SCD 2254. |
Client Chooses to Cure CWES Sanction
The SSBS must adhere to the following process when a client chooses to cure a CWES sanction:
| Step |
Action |
| 1 |
Instructs the client to contact the assigned Associate Employment Counselor (AEC)/Employment Counselor (EC) to determine what the client needs to do in order to cure their sanction. If the case is unassigned, instructs the client to call CWES at (408)758-3500.
- While the client and CWES take the appropriate steps to cure the client’s sanction, the client must still choose either VP or DAC for the children’s portion of the CalWORKs benefits.
-
Note: If both parents are sanctioned, both must have their sanctions cured. However, on a case-by-case basis, an exception may be made where only one parent is required to participate full-time. The CWES Supervisor will determine if the client meets this exception and will notify the SSBS via email.
|
| 2 |
Selects "WTW" drop-down Journal Type in the Journal Detail page. In the Short Description, enters "Vendor Payment" and adds a journal entry that the client chooses to cure their sanction. |
| 3 |
Proceeds to Client Chooses VP or Client Chooses to Appoint a DAC. |
Client Chooses VP
The following steps must be adhered to when a client chooses VP:
| Step |
Who |
Action |
| 1 |
SSBS |
- Explains the VP process to the client.
- Reviews the forms listed in the Initiating CalWORKs VP section for completeness.
- Forwards all forms to Imaging.
- Verifies that the property parcel number and the name of the legal owner is correct by checking online and by calling the Assessor’s Office (AO) at (408) 299-5550, if appropriate.
| If the landlord forms are... |
Then the SSBS... |
| Complete and accurate, |
Ensures that the landlord’s information is in the CalSAWS Resource Databank (RDB). If the landlord’s information is not in the RDB:
- Emails RDBSantaClara@ssa.sccgov.org requesting to add the landlord's information into the RDB prior to setting up VP.
- Provides the original W-9 and SCD 2252 to the RDB Team for input into the RDB.
|
| NOT complete and/or accurate, |
Determines what is missing or incorrect:
- If the landlord's name does not appear as the legal owner, call the AO to obtain the current information.
- If the landlord is not the legal owner/manager/agent, the landlord must provide a valid rental agreement verifying legal occupancy rights.
- If the landlord is unable to provide a valid rental agreement, the client must appoint a DAC. Refer to Client Chooses to Appoint a DAC.
|
|
| 2 |
RDB Team |
Upon receipt of the W-9 and SCD 2252:
- Enters the required landlord information into the RDB within three working days.
- Notifies the SSBS via email that the landlord’s information has been entered into the RDB.
|
| 3 |
SSBS |
- Until the Voucher/Vendor Payment, Other (M44-307A) is added to the CalSAWS Template Repository, sends the Free Format Notice of Action (NOA) (CSF 166).
- As of <MM/DD/YYYY>, the County has <started> your <voucher/vendor payment>.
- Here’s why (fill out as appropriate)
-
All or part of your cash aid will be in the form of a voucher or vendor payment. This means that the county will use your cash aid to pay your landlord and/or utility company directly. The county may also use your cash aid to pay for other living expenses you need.
Here's why:
[ ] You asked for a voucher/vendor payment.
[ ] You have reached your CalWORKs 60-month time limit.
[ ] The law requires that a voucher/vendor payment be made for at least rent and utilities when a parent or caretaker relative will be sanctioned for at least 3 months in a row.
$______ will go to rent, $_____ will go to utilities, $______ will go to other living expenses (such as food, clothing, and transportation), which leaves $______ for you.
If you plan to withhold all or part of your rent to make repairs so that your home is fit to live in, you must notify your worker 14 days before your next rental payment.
If you plan to withhold your rent until your landlord fixes your home so that it is fit to live in, you must notify your worker 14 days before your next rental payment.
If you plan to move, you must notify your worker of your new landlord’s name and address, and how much your rent is, 14 days prior to your move.
Your county worker cannot give you legal advice. If you plan to withhold all or part of your rent, you should speak to a legal aid attorney or tenant’s rights advocate.
- Rules
- Selects "WTW" drop-down Journal Type in the Journal Detail page. In the Short Description, enters "Vendor Payment" and adds a journal entry that VP was set up.
- Any time the amount of VP to the landlord changes:
- Updates the Payment Amount Used By EDBC section of the Money Management Detail page.
- Runs EDBC.
- Until the Voucher/Vendor Payment, Change (M44-307B) is added to the CalSAWS Template Repository, sends the Free Format NOA (CSF 166).
- As of <MM/DD/YYYY>, the County has <changed> your <voucher/vendor payment amounts>.
- Here’s why (fill out as appropriate)
-
Your rent and/or utilities have changed.
$______ will go to rent, $_____ will go to utilities, $______ will go to other living expenses (such as food, clothing, and transportation), which leaves $______ for you.
If you plan to withhold all or part of your rent to make repairs so that your home is fit to live in, you must notify your worker 14 days before your next rental payment.
If you plan to withhold your rent until your landlord fixes your home so that it is fit to live in, you must notify your worker 14 days before your next rental payment.
If you plan to move, you must notify your worker of your new landlord’s name and address and how much your rent is, 14 days prior to your move.
Your county worker cannot give you legal advice. If you plan to withhold all or part of your rent, you should speak to a legal aid attorney or tenant’s rights advocate.
- Rules
- W&IC 11274, 11453.2, MPP 44-307
- Selects "WTW" drop-down Journal Type in the Journal Detail page. In the Short Description, enters "Vendor Payment" and adds a journal entry that the amount of VP to the landlord changed.
|
Client Chooses to Appoint a DAC
The SSBS must follow the steps below when a DAC has been designated by the client:
| Step |
Action |
| 1 |
Explains the DAC process to the client per SCD 2254. Refer to Common Place Handbook EBT Cardholders for additional DAC information. |
| 2 |
Explains the importance of curing the client’s sanction and that the VP/DAC requirement will end if the client cures their sanction.
Reminder: The client may cure their sanction at ANY time by contacting CWES.
|
| 3 |
Determines next steps:
| If the client... |
Then the SSBS... |
| Has the completed forms and all required verification, including CSF 64, |
- Changes the client's EBT card access on the EBT Card Detail page by selecting:
- "CalFresh" from the Access Type drop-down list, if the client has CalWORKs and CalFresh.
- "No Access" from the Access Type drop-down list, if the client only has CalWORKs.
- Refer to the CalSAWS Job Aid: EBT Card Detail for more information about this page.
- Issues an EBT card to the DAC. Refer to Chewable Byte 23-48: How to Issue an EBT Card for Authorized Representative (AR) for CalSAWS instructions.
- Ensures that all client correspondence continues to be sent to the client, not the DAC.
- Selects "WTW" drop-down Journal Type in the Journal Detail page. In the Short Description, enters "Vendor Payment" and adds a journal entry that DAC was set up.
|
| Does not have the forms completed or is missing verification, |
Refers to the Client Fails to Cooperate with CalWORKs VP/DAC Requirements workflow below. |
|
Client Fails to Cooperate with CalWORKs VP/DAC Requirements
The SSBS must perform the following when a client does not cooperate with the CalWORKs VP/DAC requirements:
| Step |
Action |
| 1 |
Discontinues/denies the case:
- On the Eligibility Non-Compliance List page, select "Cash" from the Program drop-down list, then click the [Add] button.
- On the Eligibility Non-Compliance Detail page, select:
- The sanctioned individual's name from the Name drop-down list,
- "Failure to Provide" from the Type drop-down list,
- "Vendor Information" from the Reason drop-down list,
- The appropriate Vendor Type and Begin Date.
- Click the [Save and Return] button.
- Run EDBC.
|
| 2 |
Ensures the appropriate CalWORKs Termination or CalWORKs Denial (NOA 290) is generated and mailed. |
| 3 |
Selects "WTW" drop-down Journal Type in the Journal Detail page. In the Short Description, enters "Vendor Payment" and adds a journal entry that the client did not comply with the VP/DAC requirements. |
Changing the Vendor Payee
The SSBS must follow the steps below when changing the vendor payee:
| Step |
Action |
| 1 |
Provides the appropriate forms upon receipt of a change VP request from the client. Includes a return self-addressed stamped envelope, if applicable. |
| 2 |
Follows the Client Chooses VP process when the VP packet is returned. |
Terminating CalWORKs VP
Once the client has become exempt from the CWES work requirements or has cured their CWES sanction, the VP may be terminated, and the next month’s grant may be issued directly to the client.
The SSBS must adhere to the following process when terminating CalWORKs VPs:
| Step |
Action |
| 1 |
On the Money Management Detail page, selects the applicable record in the Payment Amount Used by EDBC section to add an End Month. |
| 2 |
Runs EDBC. |
| 3 |
Ensures that the CalWORKs EDBC Summary page has the entire amount of the grant issued directly to the client. |
| 4 |
Until the Voucher/Vendor Payment, Change (M44-307C) is added to the CalSAWS Template Respository, sends the Free Format NOA (CSF 166).
- As of <MM/DD/YYYY>, the County has <stopped> your <voucher/vendor payment>.
- Here’s why (fill out as appropriate)
-
Your cash aid payment will be paid to you directly.
[ ] You are now meeting your work requirements.
[ ] is no longer subject to sanction.
[ ] Other ________________________________
- Rules
- W&IC 11274, 11453.2, MPP 44-307
|
| 5 |
Selects "WTW" drop-down Journal Type in the Journal Detail page. In the Short Description, enters "Vendor Payment" and adds a journal entry that the CWES sanction has been lifted or the client is exempt. |
| 6 |
Proceeds to the Deactivating the DAC workflow, if applicable. |
Deactivating the DAC
Once the client cures the sanction or is exempt from the CWES work requirements, the DAC requirement no longer applies. The DAC's EBT card must be deactivated in CalSAWS, and the client must be provided with EBT access to their cash benefits.
The DAC must also be deactivated when the client chooses to change DAC or change to VP.
The SSBS must follow the steps below when deactivating the DAC:
| Step |
Action |
| 1 |
Deactivates the DAC's EBT card on the EBT Card Detail page by selecting "Cancelled" from the Status drop-down list. |
| 2 |
Updates the EBT card access for the primary cardholder on the EBT Card Detail page to also include Cash by selecting "Cash" or "Cash & CalFresh" from the Access Type drop-down list, as appropriate. |
| 3 |
End dates the DAC on the Authorized Representative Detail page. |
| 4 |
Selects "WTW" drop-down Journal Type in the Journal Detail page. In the Short Description, enters "Vendor Payment" and adds a journal entry that the DAC's EBT card has been deactivated, and the client now has EBT access to their cash benefits. |
Split Payments
When the CalWORKs grant must be issued as both a VP to the landlord and as EBT benefits to the DAC, split payments must be established.
The SSBS must follow the steps below to set up split payments:
| Step |
Action |
| 1 |
Sets up VP. Refer to Client Chooses VP. |
| 2 |
Sets up DAC. Refer to Client Chooses to Appoint a DAC.
Note: The remainder of the grant that is not issued as a VP to the landlord will be in the EBT account, which must be set so that only the DAC can access the cash.
Reminder: Any time the amount of VP to the landlord changes, the Payment Amount Used By EDBC section of the Money Management Detail page must be updated, and an M44-307B must be sent. Refer to Step 3 of Client Chooses VP. The remainder of the grant will be in the EBT account for the DAC to access.
|
| 3 |
Selects "WTW" drop-down Journal Type in the Journal Detail page. In the Short Description, enters "Vendor Payment" and adds a journal entry that split payments have been set up. |