District Office Floater

The following are expectations for Floaters:

  • Floaters will work on specific tasks listed below for unassigned cases.
  • Are required to keep a log of daily activities and monitor the "EW Action Form (for Continuing Cases)” (lobby drop-ins and other requests), placed in their designated basket.
  • Drop-in clients will be acknowledged by a Floater within 15 minutes of receiving notification of a drop-in client.
  • Any case requiring an extensive review or processing time will be referred to the Control Clerk for assignment to an Eligibility Worker (EW) after discussing the case with EW Supervisor.
  • Motel reimbursements (for Homeless GA clients).

Duties of a Floater include but are not limited to:

  • Issuance of EBT/BIC
  • Medi-Cal Immediate Need
  • Verification of Benefits
  • Changes in income/employer
  • Changes in rent/address
  • Remove a person
  • Discontinuance of person/case
  • No benefits/case restoration
  • Reduced benefits
  • New Resource
  • Fraud/Community Complaints (complete referrals in CalSAWS, document in Journal Detail page)
  • Baby Gateway
  • Ombudsman requests
  • Other duties based on office/business needs (i.e. listings, report processing etc.)

Upon receiving the EW Action Form(s), the Floater will:

  • Log information on Floater Log Sheet,
  • Take appropriate action promptly,
  • Document case actions in the CalSAWS Journal Detail page, and
  • Scan to Imaging the EW Action Forms and verifications, if applicable.

Note: Not all District Offices may have a designated floater and if there is a designated floater responsibilities may vary by office.

Related Topics

Common Business Processes Overview